I am using s21 fe 888 snapdragon variant 8/256 gb for past 10 months in recent 1-2 months whenever the phone gets fully discharged and gets switched off of i try to charge it it won't charge as usual and gets too hot and if i starts it while charging its battery actually discharges and device keep getting hot even though the charger is connected and i am using the cable we get in the box and samsung official 25 watts charger this happens only when it gets fully discharged is someone esle facing the same and can help please suggest
Well, you should prevent your phone from fully discharging to 0%, not only because of this heating issue but also for the sake of battery life. This is because, if you completely discharge your phone, you use up more battery cycles. Battery cycles are the charging-discharging cycles that determine how long your phone's battery will run. The more cycles you use up, the more you speed up the death of your battery.
Leaving the full discharge thing aside, this heating could signal to some power conduction problem in the battery, or a heat distribution and management issue. Take it to the service center. General component repair other than main screen assembly, battery, S Pen, camera, back glass/cover, motherboard is free of cost, battery costs ₹1770, motherboard w/ 256GB costs ₹21410.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
As per your query, we want to inform you that Samsung devices may heat up while charging, especially if you use a fast charger or use the device while charging. We recommend you to avoid the usage of the mobile phone while charging. However, we would request you to kindly perform the following steps to resolve your issue.
● You can reset your device by following the steps. 1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. 2. Remember the Google password before resetting the device because it is required during initial setup. 3. If you do not remember then advise to reset (Forgot password) his/her Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
