Dear Samsung Support Team, I hope this message finds you well. I am writing to report an issue I have encountered with my Samsung Galaxy S21 FE following a recent software update. Problem Description: After installing the latest software update on my Samsung Galaxy S21 FE, I have noticed the appearance of vertical lines on the display. These lines are persistent and appear regardless of the application or screen content being displayed. They are affecting the overall usability and visual experience of the device.
Steps Taken:
1. Restarted the device multiple times to check if the issue resolves, but the lines persist.
2. Checked for any physical damage or external factors that could be causing the issue, but found none.
3. Tested the device in Safe Mode to isolate any third-party apps causing the problem, but the lines still appeared.
4. Performed a factory reset in hopes of resolving the issue, however, the vertical lines continued to appear.
5. Verified that the issue persists across different brightness levels and screen settings.
Device Information:
• Product Name: Samsung Galaxy S21 FE 5G;
• Model: Sm-G990B/DS;
• One UI Version: 6.0;
• Android Version: 14;
• Date of Software Update: March 29, 2024 at 9:08 AM.
Request: As a loyal Samsung customer, I kindly request your assistance in addressing this issue. Given that the problem emerged after the recent software update, I believe it may be related to the software or firmware of the device. Could you please investigate this matter further and provide guidance on how to resolve the issue? I would greatly appreciate any assistance or advice you can offer to restore the functionality and display quality of my Samsung Galaxy S21 FE. If necessary, I am willing to provide additional information or participate in troubleshooting steps to help resolve the issue promptly. Thank you for your attention to this matter. I look forward to your prompt response and resolution of the problem.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
As per your query, as you have already done the possible troubleshooting steps on your device, we would request you kindly visit the service center and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.
Dear Samsung Support Team, I hope this message finds you well. I am writing to report an issue I have encountered with my Samsung Galaxy S21 FE following a recent software update. Problem Description: After installing the latest software update on my Samsung Galaxy S21 FE, I have noticed the appearance of vertical lines on the display. These lines are persistent and appear regardless of the application or screen content being displayed. They are affecting the overall usability and visual experience of the device.
Steps Taken:
1. Restarted the device multiple times to check if the issue resolves, but the lines persist.
2. Checked for any physical damage or external factors that could be causing the issue, but found none.
3. Tested the device in Safe Mode to isolate any third-party apps causing the problem, but the lines still appeared.
4. Performed a factory reset in hopes of resolving the issue, however, the vertical lines continued to appear.
5. Verified that the issue persists across different brightness levels and screen settings.
Device Information:
• Product Name: Samsung Galaxy S21 FE 5G;
• Model: SM-G990W
• One UI Version: 6.0;
• Android Version: 14;
• Date of Software Update: March 21, 2024 at 11:20 AM.
Request: As a loyal Samsung customer, I kindly request your assistance in addressing this issue. Given that the problem emerged after the recent software update, I believe it may be related to the software or firmware of the device. Could you please investigate this matter further and provide guidance on how to resolve the issue? I would greatly appreciate any assistance or advice you can offer to restore the functionality and display quality of my Samsung Galaxy S21 FE. If necessary, I am willing to provide additional information or participate in troubleshooting steps to help resolve the issue promptly. Thank you for your attention to this matter. I look forward to your prompt response and resolution of the problem.
