S21 FE 5G Vertical Line on Display after Recent Update.

[Tangina_Khatun]

Dear Samsung Support Team, I hope this message finds you well. I am writing to report an issue I have encountered with my Samsung Galaxy S21 FE following a recent software update. Problem Description: After installing the latest software update on my Samsung Galaxy S21 FE, I have noticed the appearance of vertical lines on the display. These lines are persistent and appear regardless of the application or screen content being displayed. They are affecting the overall usability and visual experience of the device. 

Steps Taken: 

1. Restarted the device multiple times to check if the issue resolves, but the lines persist. 

2. Checked for any physical damage or external factors that could be causing the issue, but found none. 

3. Tested the device in Safe Mode to isolate any third-party apps causing the problem, but the lines still appeared. 

4. Performed a factory reset in hopes of resolving the issue, however, the vertical lines continued to appear. 

5. Verified that the issue persists across different brightness levels and screen settings. 

Device Information: 

• Product Name: Samsung Galaxy S21 FE 5G; 

• Model: Sm-G990B/DS; 

• One UI Version: 6.0; 

• Android Version: 14; 

• Date of Software Update: March 29, 2024 at 9:08 AM. 

Request: As a loyal Samsung customer, I kindly request your assistance in addressing this issue. Given that the problem emerged after the recent software update, I believe it may be related to the software or firmware of the device. Could you please investigate this matter further and provide guidance on how to resolve the issue? I would greatly appreciate any assistance or advice you can offer to restore the functionality and display quality of my Samsung Galaxy S21 FE. If necessary, I am willing to provide additional information or participate in troubleshooting steps to help resolve the issue promptly. Thank you for your attention to this matter. I look forward to your prompt response and resolution of the problem. 

Sincerely, Tangina Khatun ss.sabuj10@gmail.com

[sanjoybagchi]

Go to Service center

[Tangina_Khatun]

Are they resolving the problem at service center?

[sanjoybagchi]

Yes , at least solution/suggestion will provided

[saltaf]

If your device is under warranty, then only visit service centers, otherwise they don't even seems to be concerned about the problems.

[sanjoybagchi]

But they charges money for the repairing...I have similar situation with my A50 ...out of warranty...local shop charge was near ₹1500 and service center was ₹3200 with genuine parts...

[saltaf]

Yes, not worth spending on high cost of spares on their high end phones

[KunalGupta04112001]

Only changing display is the option

[gargji]

Bro mere black dott aa gya screen par restart k baad chala gya par risk lag rha aapka kya issue hai pic share kar do

[Tangina_Khatun]

This is