S21+ 5G VOLTE 5G issue with Jio network

[khatokar]

There is lots of issues with S21+5G with jio 5g volte network esim does not get registered to network and there is lot of internet connection issues which gets disconnected every 2 minute and when you need it most it is really harassment as it does not work and need use another ways like wifi etc.

Such high-quality mobile phones we purchase and such basic things does not work properly really a harassment think to switch from Samsung brand to Apple again.

[khatokar]

Just 5g icon

[ѵօϲɑӀ4ӀօϲɑӀ]

5G isn't officially operational for now. Its testing phase so it can be Phone issue or Network issue.
For phone you can try reset network settings once and try.

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Check device network in open area

Check device network mode settings
Please follow the below steps.
Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on network mode SIM1 or SIM2>> Select network mode
Note: We recommend to set device network mode as 5G/LTE/3G/2G (auto connect) mode.

Check network operator settings
Kindly set device network operator as "Automatically".
Please follow the below steps.
Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on Network operators>> Select automatically>>
Note: We recommend to set device network operators as automatically.
Tap on OK>>Registered on network.

Check SIM cards
Kindly do check same SIM card in another phone or another SIM card in same phone to verify the issue.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[khatokar]

I have esim and it is happening for esim the internet get disconnected frequently

[Deepesh-sharma]

I have same issue in my s21 5g please team fix this problem asap.

[ybiradar]

Did you got fixed ?

[Deepesh-sharma]

Yes call jio customer care he fix via online setting.

[khatokar]

@cs_member10 Any update for us on this?

[khatokar]

Any update on this as it is really frustrating 😕