Dear Samsung,
Im tired of reporting this issue and not getting any response or solution. I'm reporting this for the last time and after this im done with Samsung's smartphones. This is the worst customer service i have experienced. My S20 ultra when charges takes 45m from 50% to 100% which i dont think you can call super fast Charging. To heat it up i dont need to use any specific app, its really easy and fast process. I use any app for 5 mins and boom....its burning. And its been 3 days since I chaged my phone to 100%. Its just not charging upto 100%, im attaching a few pictures for you to see your piece of art.
Just shows this battery icon, no approximate time or anything and also i noticed the battery go down when plugged in, so this is something.
I have contacted Samsung care also and they just ask few questions and they dont have any solution which can fix this. I have tried everything they said and nothing helped. Samsung care on Samsung members app is also of no help, posted same reply which i think is coomon for everyone and doesn't seem to help. It is like a script they follow and thats all. I have replied to their reply on samsung members app and got no solution or reply from them again.
So Samsung i would like yo request you to please take this phone and give me my money back. Im facing this issue from over 2 months now. There is no solution and i want my refund. Im never buying any Samsung products from now on and also suggest people not to buy as sometimes a lil better customer service can help alot and Samsung's customer service **bleep** **bleep**.
Just give me my refund and you will never see me again samsung.
Whether it's a product repair or just some help and advice. There are authorised service centers across the IN that can help you.
