Original topic:

S10e Lock Screen problem

(Topic created on: 01-04-2021 08:06 AM)
611 Views
PaulGor
Beginner Level 2
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Galaxy S

Hello!

S10e, Android 9.
Pressing Power Button should bring me a Lock Screen but instead it brings me a black screen and I have to double-tap to bring  Lock Screen (and then swipe to open).

How to fix it? Black screen I expect only for Display Time Out...

2 Comments
Notadeveloper
Expert Level 1
Galaxy S
Android 9 why
Update latest 2.5 based on A10. See if the problem exists
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Samsung_Support1
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Check rebooting your device. 

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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