Original topic:

S10 proximity sensor.

(Topic created on: 09-23-2020 05:12 PM)
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Habibashik
Active Level 1
Options
Galaxy S
Is there anyone else facing any issues with proximity sensor anymore?

When I make a call and put the phone to my ear the screen goes dark but afterwards I can't turn the screen on unless I press the power button.

I have checked with *#77692# and it shows the proximity sensor works.

Is it a software issue or hardware issue?
7 Comments
Galaxy S
Try cleaning up the area near your camera (Something may be blocking your proximity sensor).
Habibashik
Active Level 1
Galaxy S
Done with all off these..not using any screen protector as well and performed hard reset as well but the issue still persists.
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Anonymous
Not applicable
Galaxy S

yeh on screen everything creates a mess 

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Galaxy S
mera bhi same issue hai mobile me
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Anikroyale
Expert Level 5
Galaxy S
Are you using a cover? If yes, then send an image of the front side of the cover.
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Habibashik
Active Level 1
Galaxy S
not using any cover..
hopefully a software update will fix the issue!
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Samsung_Support3
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Check rebooting your device.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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