Original topic:

S10 lite Display issue since updating September security patch

(Topic created on: 10-24-2023 11:24 AM)
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AR15
Active Level 2
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Galaxy S
I have Galaxy S10lite and have noticed that since updating Sept security patch whenever I open an app the screen goes black and this issue is happening intermittently even when I use diagnostic. Tried restarting the phone but after a while the issue crops up. Also I have all the app updated. Need hotfix ASAP.

2 Comments
AdityaSheth
Active Level 6
Galaxy S
Seems some bug occured during Update!

Update all the Apps and Drivers and Try rolling back the same
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can check the device in safe mode and for the safe mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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