Original topic:

Regarding proximity sensor

(Topic created on: 07-07-2021 09:23 PM)
167 Views
GojoSatorou
Active Level 7
Options
Galaxy S
I own a S20 FE 5G and got to know that there is a virtual proximity sensor. Due to this the screen does not permanently remain off when on a call. Display only turns off when the front camera is completely covered. Any plans of improving the sensitivity area via a future software update?

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14 Comments
_HK02_
Expert Level 2
Galaxy S
I think it means that the sensor works better providing good range. Randomly ?? Can you show us some recording?
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GojoSatorou
Active Level 7
Galaxy S
Not randomly, when I am on the call.
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IcyJay30
Expert Level 3
Galaxy S
Virtual proximity sensor is 💩
Its even present on Galaxy M01 so you can take a guess its used for cost cutting
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Galaxy S

Dear Samsung Member,

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pnarasimha
Active Level 7
Galaxy S
Yes virtual proximity sensor is worst move in mobile phone. The phone behaves weird in pitch dark or under direct sun light. As a consumer we have to avoid these mobiles. So that manufacturer will avoid these kind of moves
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