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11-26-2024 11:48 PM in
Galaxy S- Mark as New
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11-27-2024 04:28 AM (Last edited 11-27-2024 04:59 AM ) in
Galaxy SThe issue you're experiencing, where the profile automatically changes back to normal mode after ending a call while in vibrate mode, is not uncommon. Here are some possible explanations and potential solutions:
*Possible Causes*
1. *Software glitch*: A minor software issue might be causing the profile to revert to normal mode.
2. *Settings configuration*: The way you've configured your phone's settings might be contributing to this issue.
3. *Third-party app interference*: A third-party app might be interfering with your phone's profile settings.
*Potential Solutions*
1. *Check for software updates*: Ensure your S23 Ultra is running the latest software. Go to Settings > Software update > Download and install.
2. *Reset profile settings*: Go to Settings > Sounds and vibration > Vibration pattern > Reset.
3. *Disable "Answering/Ending calls" in Do not disturb settings*: Go to Settings > Sounds and vibration > Do not disturb > Allow exceptions > Calls and messages > Uncheck "Answering/Ending calls".
4. *Clear cache and data of the Phone app*: Go to Settings > Apps > Phone > Storage > Clear cache and Clear data.
5. *Disable any third-party apps that might be interfering*: Try disabling any recently installed apps or apps that might be related to phone or profile management.
If none of these solutions work, you can try performing a factory reset or visiting a Samsung authorized service center for further assistance.
If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots on top right of my reply. Thank you 😊

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11-27-2024 02:10 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
We also request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support
