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Original topic:

Pre-order now and receive your free gifts*

(Topic created on: 01-15-2021 11:20 AM)
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Yud_Shar
Active Level 4
Options
Galaxy S

Galaxy Pre-Order Palette_Members_Benefit Banner-1440x512_Option2.png

Galaxy S21 Series 5G

PRE-ORDER NOW 

 

Resolved!
273 Comments
Maps_sam07
Moderator
Moderator
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Galaxy S

If the banner does not appear still, please send an email to verify@samsung.com with the screenshot of the pre-order confirmation, your email address, IMEI number and Proof of Purchase. 

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Solution
DominicS
Beginner Level 2
Galaxy S
Hi all I have recently bought S21 plus and there is no notice or option for me to redeem my galaxy buds or smart tag. please advise on the process
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Blom143
Beginner Level 2
Galaxy S
Go to benefits and click on claim now. I just did it
Blom143
Beginner Level 2
Galaxy S
Where can I claim my Samsung Care benefit that I get with the Samsung S21 Ultra 5G? I already claim my free gifts
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Maps_sam07
Moderator
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Galaxy S

https://www.samsung.com/za/offer/s21-care-plus-promo-terms/

 

You can visit the link above, select the "Buy Now" tab. 

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IriOsman
Beginner Level 2
Galaxy S
@mpho_mash upgraded to Samsung s21 ultra but can't seem to claim my free gifts . same problem after owning multiple Samsung smartphones
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Maps_sam07
Moderator
Moderator
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Galaxy S

Please use the same Samsung account on your phone which you had used to pre-order https://www.samsung.com/za/offer/s-series-smartphone-pre-sale/
Once you have logged in on your phone using your Samsung account
You will get a banner to redeem the R1000 voucher.

 

Then you will need to claim the voucher on Samsung Members after they have loaded a Samsung account on the phone.

 

Is the Samsung account the same email as the one which was used to pre-order?

 

If its not, please register pre order on the link above and claim.

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PieterS
Beginner Level 2
Galaxy S
Please advise when I will receive my free gifts as promised by your ad when you pre-order. Please refer to my previous mail for order number.


From the Samsung members app it seems if loyal customers have been waiting months for the gifts. I am not going to be one of them. I moved from Huawei due to support issues (client care and hardware) . 


I have received no feedback w.r.t the gifts and I was under the impression that if you get your S21 you get the gifts with the phone.Nowhere does it say you have to claim it.


So please make sure I get the correct gifts as per my request and also as per the options advertised.


I REALLY hope your customer support is good. 


Kind Regards,
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Maps_sam07
Moderator
Moderator
Options
Galaxy S

Hi PieterS 

 

Please note that once claim has been made on the Samsung members app, your details will then be validated. Once that is done the gift delivery may take between 2 to 4 weeks. 

 

Did you receive a reference and confirmation after claiming?

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NasrS
Active Level 2
Galaxy S
As a matter of interest, how long does the validation process take?
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