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Resolved! Solved

Original topic:

Pre-order now and receive your free gifts*

(Topic created on: 01-15-2021 11:20 AM)
12853 Views
Yud_Shar
Active Level 4
Options
Galaxy S

Galaxy Pre-Order Palette_Members_Benefit Banner-1440x512_Option2.png

Galaxy S21 Series 5G

PRE-ORDER NOW 

 

Resolved!
273 Comments
NasrS
Active Level 2
Galaxy S
my situation is exactly the same. i even received this:

Screenshot_20210126-074622_Photos_6425.jpg

Maps_sam07
Moderator
Moderator
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Galaxy S

Hi  NasrS 

 

Your voucher claim is successful, you will receive the voucher code within the next few days 

NasrS
Active Level 2
Galaxy S
thanks a lot
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blowdart17
Active Level 1
Galaxy S
how long did you wait for the verification email after you did the claim
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Pierre44mp
Active Level 9
Galaxy S
same day
Pierre44mp
Active Level 9
Galaxy S
even though I got a mail saying my claim has been registered, I still get this error message on my members app,I first used the barcode scan method,afterwards entering it manually, keeps on giving me the same message after a while

Screenshot_20210126-084129_Samsung Members_3659.jpg

Screenshot_20210126-082933_Gmail_3656.jpg

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Maps_sam07
Moderator
Moderator
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Galaxy S

Hi Pierre44mp 

 

Your claim for the gifts is successful, however you still need to check for the R1000 voucher, which is separate from the gifts. 

 

Please try uninstalling the App, then reinstall it. Also make sure that you are using the same email used when you were registering for the pre order. 

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Pierre44mp
Active Level 9
Galaxy S
I just did it ,The banner is still showing the gift and the care banner,tried registering again,buy still says already registered, spoke to Trisha on online chat, she says something that the voucher will get delivered with the gifts,is it true?
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Pierre44mp
Active Level 9
Galaxy S
this is what I get

Screenshot_20210126-120649_Samsung Members_3697.jpg

Screenshot_20210126-113107_Chrome_3684.jpg

Screenshot_20210126-120644_Samsung Members_3696.jpg

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Maps_sam07
Moderator
Moderator
Options
Galaxy S

Did you register for the pre-order of the device on our website before you received the device Pierre?

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