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09-27-2024 10:22 PM in
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09-29-2024 09:28 PM in
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09-29-2024 08:52 PM in
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10-10-2024 10:19 PM in
Galaxy SIf you're having trouble loading or updating apps or can't open the Google Play Store, there are some troubleshooting steps that you can try to attempt to resolve this issue.
Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Update apps from the Play Store
Always keeping your apps up to date is a way to maximize their performance. Follow the steps below to update apps individually or all at once using the Google Play Store app.
Step 1. Launch the Google Play Store app, and then tap the Profile icon at the top right.
Step 2. Select Manage apps & device.
Step 3. You can check the number of apps available to update.
Step 4. Tap Update all to run the updates all at once.
Step 5. If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.
https://www.samsung.com/ae/support/mobile-devices/how-to-update-apps-from-the-galaxy-store-and-play-...
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10-10-2024 10:26 PM in
Galaxy SWe apologize for the inconvenience you are experiencing , as you're encounter this issue in the play store we will advise you to check the apps update from the Galaxy store to identify issue , as we recommend to try the following tips :
Update in the Safe mode :
1 Power off your device by holding down the Power button and Volume down button then tap and hold on Power off.
2 And then tap on Safe mode.
3 You will now be able to see Safe Mode down near the bottom left of the screen.
From here test out your device to see if the issue you have been experiencing is evident in Safe Mode.
To exit Safe Mode, simply restart your device.
If you still facing this issue you may raise an error report in the Samsung Members app :
1 Launch Samsung Members app.
2 Tap on Support, Scroll down the screen and select "Send feedback "
3 Tap the "pen button" select Error reports .
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