Performance drop

[ims23feuser]

The S23fe exhibits performance degradation when playing 4K movies, resulting in noticeable lag and a compromised viewing experience.

[Nilesh123t]

Yes bro, the video lags during playing 4k contents on youtube.

[ims23feuser]

Also video player

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Galaxy device performance issue: → Check space availability: Settings > Battery and device Care > Storage.

→ Check RAM in your device: Settings > Battery and device Care > Memory.

→ Check app cache: Settings > Device care > Storage > CLEAN NOW.

→ Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.

→ Close Background Apps.

→ Remove third party application.

→ Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

→ Remove third party accessories.

→ Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

→ You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

● Galaxy device fram drop issue: we want to inform you that the video quality can vary based on the content. If a video is in 4K, it will play in that resolution if your internet supports it. A slow connection may reduce quality, so please check your connection. If the content is in 4K and your network is strong, kindly share log file .

Log file Path: ( Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support