Original topic:

Not getting update

(Topic created on: 08-08-2024 02:43 PM)
146 Views
Anonymous
Not applicable
Options
Galaxy S
Respected sir this is Samsung Galaxy s22 ultra sm 908U 
I think this is a us version i bought 10 months ago .. still its running on Android 13 
Not getting android 14 and last security update is may 2023 i don't understand why still not get software update android 14 i am everyday check software update but there always showing me your software is up to date and its using in united Arab Emirates what is the reason not get update 
6 Comments
samsungNerd
Active Level 6
Galaxy S
Reason is you have usa model and it will update only if you have usa sim card

You have to update manually and you have 2 options

Option1- download samsung smart switch in laptop or pc and connect your phone it will show update available latest version

Option2- you have to download latest firmware file for your model from sammobile.com or samfw website and flash it via ODIN tool in pc
malikumar7
Active Level 3
Galaxy S
I update my s22 ultra by smart switch this is the best but too much time need
samsungNerd
Active Level 6
Galaxy S
Yes it take time depending on your internet and laptop speed but you can update easily by samsung smart switch software
Members_C3jkjf3
Beginner Level 5
Galaxy S

malikumar your s22 ultra is cpid approved ؟

if cpid approve then you get update mobile phone cpid remain i mean cpid not finished plz answer me i have s22 ultra cpid android 13 i want android 14 ar android 15 update i think if update 14 then cpid finished?

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Anonymous
Not applicable
Galaxy S
I try to smart switch but not available or get software update still android 13 here Samsung s22 ultra
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Samsung_specialist
Community Manager
Options
Galaxy S

Please be noted that the update will depend on the region , Can you please try these steps

Delete apps you don't use
Clear cache and delete temporary files
Try updating the software in Safe mode
Software update via Smart Switch

https://www.samsung.com/ae/support/mobile-devices/why-is-my-samsung-galaxy-phone-does-not-update-the...