Original topic:

My WhatsApp laggs after 6.0 update!

(Topic created on: 11-25-2023 07:53 AM)
156 Views
Wiseman968
Beginner Level 2
Options
Galaxy S
I did cache wipe, uninstalled WhatsApp and installed WhatsApp, storage is only 40% full on S23 Ultra but still did not solve the problem. I called Samsung tech could not fix the problem. They told me best is to reset the phone which I am not happy to do so. Whatsapp was fine before the 6 update. Any tips? 
4 Comments
MOQBALI
Expert Level 2
Galaxy S
If you've cleared the cache, reinstalled WhatsApp, and your storage is not an issue, you might try checking for any available updates for both your phone's software and WhatsApp. Additionally, you can explore WhatsApp settings for any specific app configurations that might help resolve the issue. If the problem persists, reaching out to WhatsApp support directly might provide more tailored assistance.
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Wiseman968
Beginner Level 2
Galaxy S
Thank you, Moqbali. I did not have any issue before the update. I did uninstall and installed fresh whatsapp,wiped the cache, and had no update so far from whatsapp. I also wiped the cache from the recovery mode but still no luck. Samsung told me I have to do reformat 😳
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Samsung_specialist
Community Manager
Options
Galaxy S

We extend our sincere apologies for any inconvenience you may have encountered. To facilitate a comprehensive investigation into the issue you've experienced, we kindly request you to submit an error report to our dedicated technical team. Your cooperation in this matter is highly appreciated. Please follow the outlined steps below to initiate the error reporting process:

Long press the Samsung Members icon on the Apps screen and Tap Error reports.
Tap OK on the agreement popup to send system log data.
Select Symptom category.
Describe the problem in detail and SEND.

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Wiseman968
Beginner Level 2
Galaxy S
I did complete reset of the phone, unfortunately the problem did not go away. After playing with all the setting I found if I disable the notifications on WhatsApp the problem disappear. But if I enable the notifications the problem returns!
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