Original topic:

S21 FE 5G network compatibility with India Airtel, India Jio5G, Dubai Du

(Topic created on: 12-21-2023 08:25 AM)
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ADaas
Active Level 3
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Galaxy S
Yes, I contacted Samsung US support via WhatsApp. My last update was 1st November 2023. I hope that after Android 14 UI6.0, my device will work with 5G network compatibility with Du Dubai and India Jio 5G network. Currently, the device is not working with 5G network for India Airtel, India Jio5G and Dubai Du network for 5G compatibility. 5G network mode was working properly for USA network Boost Mobile, where I experienced 200Mbps to 800Mbps internet download speed. I hope with Android 14 UI6.0 upgrade device will work seamlessly for 5G network. 
3 Comments
Samsung_specialist
Community Manager
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Galaxy S

We appreciate your understanding regarding the importance of having a 5G network on your phone. To ensure a seamless experience, we kindly request you to check with the service provider in the country where you are currently located.

If you encounter any difficulties or have further inquiries regarding the 5G network compatibility, please reach out to our support team. You can contact them through the following channels:
https://www.samsung.com/ae/info/contactus/
When reaching out to our support team, kindly provide the software details of your phone from the settings. This information will help us provide you with more accurate and personalized assistance.

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ADaas
Active Level 3
Galaxy S
I contacted Samsung Gulf, see attached conversation with Samsung representative. I am not happy with your response, and troubleshooting was not able to help resolve the issue. 1703232632002.jpg1703232632024.jpg1703232632044.jpg1703232632064.jpg
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ADaas
Active Level 3
Galaxy S
I am using Samsung Galaxy S21 FE 5G, mobile model: SM-G990U which was purchased in USA, and it was working with Boost Network 5G network giving 200Mbps to 800Mbps speed using 5G.


It is unlocked phone, and I am using since 1year in India. 


I am using Du SIM in Dubai with below analysis with screen capture for LTE network detection not 5G network. 


 I am facing issues with 5G network access as snapshot attached. My mobile phone is compatible with 5G network compatibility but does not work with Du SIM network and does not provide 5G network as the network shows LTE. 


This is the extract of the network tracker which shows the network is LTE means 4G but my mobile network shows 5G on network.1703229958927.jpg1703229958949.jpg1703229958982.jpg1703229959002.jpg
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