Muted colors on S24 Ultra

[Fnatic]

The display of my s24 ultra has very dull colors even in vivid mode. In fact switching between natural and vivid color modes makes no perceivable difference. I know that many people who own a s24 or the s24+ or the ultra have observed this issue. Is this a software bug or the panel itself isn't capable of displaying the dci- p3 color gamut? Is Samsung aware of this issue?

[SauRabhji]

Samsung will fix it by software update

[SauRabhji]

By the way this is because of anti reflective glass ....but Samsung will fix this by software update.

[Gauraav369]

No it is not because s24 and plus varient doesn't have this
Still they are facing the same
It's a software glitch

[SauRabhji]

Then it's a good news.....because if it is a software problem then it will be solve by next software update

[SubbuK]

If S24 Ultra display issue is not fixed, it will become biggest failure from Samsung. FYI.. S9 Plus display is far better compared to S24 Ultra.😒

[chaitanyakanuri]

Well the issue is not related to anti reflecting that's for sure the problem is in screen mode phone is not changing from vivid to natural I mean even u put it in natural from vivid nothing changes and it's same in s24+ and s24 and these 2 phones don't have anti reflecting screens so issues is related to software thing I believe they will solve this issue once they push software update but some section of people believe samsung has done this to keep samsung display more natural and they intentionally made this change but I believe this isn't the case as if it was this case samsung would have not given two screen modes so I believe they will solve it but if they don't then it would be downgrade from s23 ultra

[PradeepJain]

Hey I had been to service centre yesterday. I had taken S23U along with my S24U they compared both and after wasting 1hr. They very rudely said me this is how the new display had been made they cant so anything about it

[Fnatic]

I Contacted the samsung support that this what they had to say. Screenshot of their response is attached.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that the Galaxy S24 series model has been adjusted for colors and brightness for more accurate and comfortable vision while using. It has made some changes to the display technology to offer a more natural viewing experience, so you may notice differences in color depth when compared to older devices.

This concept of behavior on the display is an intended color adjustment and is not a defect of the product, so you can use it with confidence.

To provide our customers with the best possible experience, we value customer feedback and continuously work to make our products better and more efficient.

Warm Regards,
Samsung Customer Support