Moisture warning ⚠️ while switched off charging

[LEBOOKA]

Surprisingly Samsung !! It always shows moisture warning ⚠️ while charging in mobile switched off mode.

In switched on mode it never shows the same.

Irritating !! What to do? 

I m using Galaxy s24 ultra. Latest one ui7. This problem occurs from the day 1 when purchased the phone. No warranty left now.

[Sarath_kumar7777]

Visit the service center

[ruturaj2123]

Troubleshooting Steps:
1. Ensure the port is completely dry:Use a soft, dry cloth to thoroughly wipe the charging port. You can also try using compressed air to blow out any trapped moisture or debris.
2. Restart the phone:A simple restart can sometimes clear temporary software glitches that might be causing the warning.
3. Clear the USB cache:Go to Settings > Apps > Filter and sort (icon) > Show system apps > USBSettings > Storage > Clear cache. 
4. Try wireless chargingIf you have a wireless charging pad, try charging your phone wirelessly to bypass the charging port entirely. 
5. Force stop the Android System:Go to Settings > Apps > Filter and sort (icon) > Show system apps > Android System > Force Stop. 
6. Contact Samsung Support:If the issue persists, it's best to contact Samsung support or take your phone to an authorized service center. 

Important Notes:
Don't use sharp objects to clean the port: This can damage the charging port and potentially void your warranty. 
Avoid using excessive force or pressure when cleaning: Gentle methods are usually sufficient. 
Be patient: It may take some time for the moisture detection sensor to reset after drying the port.

[LEBOOKA]

All done. No results

[sag120667]

Blow air in the port and put it for charging multiple times. As soon as you get the warning unplug and plug again. Remember that moisture warning isn't always triggered by moisture. It can also trigger due to dust. I too used to face this issue alot in the beginning. Stopped now.

[sag120667]

Don't visit service center. Instead of cleaning the port, they would open the whole phone and change the charging port which never had the issue.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issues by using given link.

● Galaxy device moisture issue: https://www.samsung.com/in/support/mobile-devices/moisture-handling-tips-for-mobile-phones/

In case the issue persists, please take your device to the nearest service centre for a physical inspection. You can locate your nearest service centre by visiting https://www.samsung.com/in/support/service-center/.

Warm Regards,
Samsung Customer Support