Original topic:

S24 Ultra | Moisture detection problem during charging while ph is switched off

(Topic created on: 08-08-2024 02:23 AM)
665 Views
LEBOOKA
Active Level 4
Options
Galaxy S
This is a critical problem which I am facing. My phone never came to any moisture contact at home but whenever I switch it off and trying to charge it.. moisture warning ⚠️ is showing. Don't know how to fix it. 

Please help! 

Anirvan Banerjee
Galaxy S24 ULTRA!
7 Comments
SinghBipul
Active Level 6
Galaxy S
Dry Your Mobile's Usb Port By Keeping Your Phone Near A Fan Or Air Blower For 5 Minutes Notification Of Moisture Will Be Closed.....Try This..
0 Likes
SinghBipul
Active Level 6
Galaxy S
Or Try Another Charger
0 Likes
ADSoomeet
Active Level 9
Galaxy S
I usually don't face this problem with Samsung charger and cable. Noticed the warning a few times when using other chargers
0 Likes
LEBOOKA
Active Level 4
Galaxy S
I am using original Samsung 45 watt super fast charger and there is no moisture at all.
0 Likes
LEBOOKA
Active Level 4
Galaxy S
This problem is only occurring while charging the phone in switched off mode only
0 Likes
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we request that you kindly perform the following steps to resolve your issue.

Does your device display the water drop icon even though it is completely dry and free of moisture?
If you experience issues with charging even after drying your device, try clearing your USB cache. This should resolve your system error.

Samsung devices will not charge if moisture is detected in the charging port during plug-in. This is a preventive measure to prevent corrosion, and you can still charge with a wireless charger on supported devices. A pop-up message will appear if a charger is plugged in while there is moisture in the charging port.

Remove the Moisture: If moisture is detected in the charging port when plugged in, Samsung devices will not charge. This is a precautionary measure to prevent corrosion. You can still charge with a wireless charger on supported devices. A pop-up message will appear if a charger is plugged in while there is moisture in the charging port.

Allow the Moisture to Evaporate: The moisture in the charging port will naturally evaporate within approximately 1 to 2 hours. If any liquid other than freshwater gets into the charging port of your device, you should rinse it in fresh water and dry it thoroughly with a dry, soft cloth.

3. Use a Wireless Charger: Wireless charging is unaffected by moisture or foreign substances in the charging port. If your device supports wireless charging, you can attempt charging it that way. Be sure to completely dry the device before placing it on the wireless charger.

If still facing issues, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes
LEBOOKA
Active Level 4
Galaxy S
This problem only occurred while trying to charge my s24 ultra in switched off mode.

While charging in switched On mode, everything goes fine. I am using official 45 watt and 25 watt chargers.

What to do? Please guide.
0 Likes