May security patch issues

[MaxS24Plus]

After one ui 7 on my S24 Plus i expected the security patch would fix my battery draining issue but the may security patch disappointed my experience more than the official one ui 7.

It's draining more and heating up the device even after clearing cache.

I just watched a youtube video on 480p and it's just 8 minutes it drained 8% and heated up the device.

And the animations are jittery and aren't smooth as the previous S24 plus.

[Ctrl_Alt_Del_ight]

😑😑

[Anonymous]

#Oneui7 is indeed a big disappointment for many -- especially in Battery and RAM department! 🙏😔

[MaxS24Plus]

Yes literally something's taking up a bit more of ram. Indeed a Noticeable difference

[Anonymous]

there's no option but to use the phone in power saving mode all the time - and that only works in case of light to moderate usage. samsung always lacked in decent battery backup and fast charging, now it's going one step down with this UI upgrade..

[MaxS24Plus]

Seriously we didn't pay for this compromise 🤷‍♂️ and it could be next step of customers to drop samsung if it continues this way

[Nik_B]

Maybe wait for some days, and see the battery performance might improve, same happen with my s24 plus when i updated it to one ui 7, earlier this month, now it's been improved and I'm getting around 7 hrs SOT

[cs_member10]

Dear Samsung member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

▶ Galaxy device Battery drainage issue: Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.

1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.

2. Check device network fluctuation.
Avoid usage in areas with low network/fluctuation.

3. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.

4. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.

6. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.

▶ Galaxy device heating issue: 1.Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Check for software update > If Software update available > Download > Downloading updates > Install now
Note: Your phone will restart after the update is installed.

8. Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

[MaxS24Plus]

Except reset I've did everything and following it till today...
I'm just sitting and hoping for next patch or major to fix this issue.

first and foremost we didn't pay this big amount on flagship device to expect issues over OTA and to perform a reset...🤷‍♂️ risking our data.
Samsung is literally the amazing device which anybody can use but It's too disappointing when it's about bugs , battery drain and heating after a particular update.
We wish Samsung keeps up it's reputation as good as before.

Let's look forward to no such major problems

[Elius_sorkar]

I just saw comment from samsung moderator. I am saying what's the point of buying a phone oner 1000$ and disable all feature at that point 600$ phone sounds better to me. What do you think?