Original topic:

Update issue

(Topic created on: 12-23-2025 08:04 PM)
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nibirr
Active Level 2
Options
Galaxy S
I am using my S21 5G snapdragon Verizon 
I've noticed that in the last few months, my camera , image processing and autofocus has degraded drastically... Is it because of the software update?

And another question is, can a security patch update anyhow affect the camera?

Please help me

1 Solution


Accepted Solutions
Solution
goodthings
Expert Level 5
Galaxy S
8 Comments
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for resolves this issue. If you like please accept it's as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
nibirr
Active Level 2
Galaxy S
Can you answer my second question please?
goodthings
Expert Level 5
Galaxy S
Yes.
goodthings
Expert Level 5
Galaxy S
You're welcome to here.
goodthings
Expert Level 5
Galaxy S
Please clear cache and clear data of this app and reset camera settings also turn off Auto HDR also reset all settings in general management settings also flight ✈️ mode on and off one time also optimize your's device in device care also clear cache of all apps manually also update your's all apps too then try to it's again. If you like please accept it's as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
nibirr
Active Level 2
Galaxy S
can a security patch update anyhow affect the camera??
Solution
goodthings
Expert Level 5
Galaxy S
Yes.
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that the update was designed to improve your smartphone's performance and has been thoroughly tested for reliability.

We realize issues may arise and we are dedicated to helping you resolve any problems. Your feedback is invaluable for our improvement.

If you're experiencing issues, please share your log file, along with any video clips or images. This will help us investigate and find a quick resolution.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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