Issue with International Warranty

[pranairoy]

I have purchased the S24 Ultra (TRA UAE version) and I am using it India since July 2024. Since yesterday I was getting warning of moisture in charging port. I today went to the service centre and they asked me to replace the charging port which will cost me around 2600rs. Since I am under 1 year International warranty shouldn't it be done free of cost. Is there any way of raising this issue to the concerned authorities?

(There was no exposure of the device to water)

[AbHAY00110]

Waranty h to free m bnega bs service charge lgega

[shaswat11]

Warranty can only be claimed in the country of purchase in your case it will only be fixed in UAE

[pranairoy]

Then why say at the time of purchase International warranty

[shaswat11]

It means your device is eligible for warranty claim in which every part of the world u use it but it can be fixed only in the country of purchase
Only apple gives international warranty claim

[RaviPunia]

It's only apple who give international warranty, but samsung didn't. It's an issue where indian users are complaining for long

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Product's warranty is only applicable in the country from where the product was purchased.

Since your product was purchased from abroad, repair will be on a chargeable basis. We recommend that you kindly coordinate with the service team for any further assistance regarding this matter.

They will ensure you receive original parts at a genuine cost, along with a service invoice.

Warm Regards,
Samsung Customer Support