I got 2 green lines on the screen after couple or days of the software update.
I went to the service center after couple of weeks and they said they are currently offering s22 and s22 ultra free screen replacement and not the plus model. This itself sounds very stupid when there is hardly difference between s22 and s22 plus and the ultra too. The majority of difference is only the camera.
Today when I called customer care they suggested since the model is anyway purchased from out of India, they do not offer international warranty of lot of old models. Again a stupid reason because the software updates created this issue. For where the phone has been purchased should not matter and moreover everytime I have bought the phone, I have been told samsung offers international warranty and service.
I have more than 5 Samsung phones and even after buying such expensive phones, if i still get fooled by stupid policy then it's better to switch over to another company.
If I do not receive free replacement, then this is my last samsung phone
Try open my galaxy app send email to Samsung care + you may get positive reply i got free replacement for my s22 mobile display samsung service center and samsung customer support don't provide free replacement
As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
You have already connected with our support team and service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable for overseas models.
Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.
