Original topic:

Internet slow

(Topic created on: 11-08-2023 12:20 AM)
103 Views
Satz7873
Beginner Level 3
Options
Galaxy S
Hi All,

Am having s22 ultra which i bought in uk, now am in india using jio network. Where i could experience slow Internet connectivity and not stable connection. Any one facing similar issue. Any fix for this. 

Regards,
Sathish 
5 Comments
skpatra
Active Level 6
Galaxy S
Go to settings and reset network settings
0 Likes
Kuldexindia
Expert Level 5
Galaxy S
Buy phones from own region only
Prashantbgh
Active Level 10
Galaxy S
Always buy phones in your region for proper network.
0 Likes
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Check Settings: If mobile internet is not working during the call, then check settings 'Use internet during call', Please follow the below steps to enable 'Use internet during call'. Settings> Mobile Networks> Use internet during call> Enable it, if disabled.

Check Mobile Network: Settings> Connections>Mobile networks> Network mode> Select 5G/LTE/3G/2G (auto connect).

Check Network Operator: Settings> Connections> Mobile networks> Network operators> Select automatically.

Check Data Roaming: Settings> Connections> Mobile networks> Data roaming to enable it, if disabled.

Reset network settings: Settings> General management> Reset> Reset network settings> Reset settings> Unlock your screen> Reset.

Check another network operator SIM: If the issue has not been resolved, then get in touch with the network operator and try to check with another network operator SIM.
Note: kindly contact your network service provider once to make sure there is no issue from their end.

Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

kooldude7285
Active Level 6
Galaxy S
There could be band difference and hence the issue
0 Likes