Internet is getting disconnected while calling in airtel sim card in S24.

[Neha2145]

I bought my phone in europe and i used to use my airtel sim there always but when i came here in india. So, now i have started facing an issue that when i am calling with airtel sim card, Internet is turning off. I tried all the possible way to resolve the issue lile, tried reset network settings, remove and reinsert sim card, restart phone etc. Please help me in this issue. 

[RavenCrow]

Visit service centre

[Oneui_new]

No issue with jio 5G Vonr in my S24. Contact airtel care.

[Neha2145]

Yes, I have contacted the airtel service center online. If the problem will not resolved, then i will visit service center

[Oneui_new]

Ok

[goodthings]

Please reset network setting of both Sim one by one and than reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time also restart your's device without any Sim in slots also interchange Sim in slots also turn off power saving mode then try to it's again. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution . Thanks.

[Neha2145]

Thanks a lot. I did try all of these earlier also. I even turn off 2nd sim and then try starting the phone. Also, flight mode etc options too but nothing is working for this. In this, only frustration is that i am unable to use any of my internet dependent applications while talking on call. Hoping to get any solution from airtel because in s24 setting, i tried everything.

Thanks again

[goodthings]

Your's most welcome.

[goodthings]

Your's most welcome to here.

[Wodehouse]

It's frustrating when you encounter issues with your phone, especially after traveling to a new region. The problem you're experiencing, where your internet connection turns off when making calls with your Airtel SIM card in India, could be due to a few reasons:

*Possible Causes*

1. *SIM Card Compatibility*: The Airtel SIM card you're using might not be fully compatible with the Indian network frequencies.
2. *Network Mode*: Your phone's network mode might not be set correctly for the Indian network.
3. *APN Settings*: The Access Point Name (APN) settings for your Airtel SIM card might not be configured correctly for the Indian network.
4. *Dual-SIM Settings*: If your phone is dual-SIM capable, the settings for the Airtel SIM card might be conflicting with the other SIM card or the phone's settings.

*Troubleshooting Steps*

1. *Check SIM Card Compatibility*: Ensure that your Airtel SIM card is compatible with the Indian network frequencies. You can check with Airtel customer support to confirm.
2. *Reset Network Settings*: You've already tried this, but it's worth repeating. Go to _Settings_ > _General management_ > _Reset_ > _Reset network settings_.
3. *Check Network Mode*: Ensure that your phone is set to the correct network mode. Go to _Settings_ > _Connections_ > _Mobile networks_ > _Network mode_. Select the option that includes 4G or LTE.
4. *Configure APN Settings*: Check the APN settings for your Airtel SIM card. Go to _Settings_ > _Connections_ > _Mobile networks_ > _Access Point Names_. Select the Airtel APN and ensure that it's configured correctly. You can check with Airtel customer support for the correct APN settings.
5. *Dual-SIM Settings*: If your phone is dual-SIM capable, check the settings for the Airtel SIM card. Ensure that the SIM card is selected as the default SIM for data and voice calls.
6. *Contact Airtel Customer Support*: Reach out to Airtel customer support for assistance. They can help you troubleshoot the issue and provide guidance on configuring the APN settings and other network settings.

By following these troubleshooting steps, you should be able to resolve the issue with your Airtel SIM card and enjoy uninterrupted internet connectivity while making calls in India.

If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots on top right of my reply. Thank you 😊