Internet is getting disconnected while calling in airtel sim card in S24.

[Neha2145]

I bought my phone in europe and i used to use my airtel sim there always but when i came here in india. So, now i have started facing an issue that when i am calling with airtel sim card, Internet is turning off. I tried all the possible way to resolve the issue lile, tried reset network settings, remove and reinsert sim card, restart phone etc. Please help me in this issue. 

[Neha2145]

Thanks a lot for eloraborated answer. I think your first point can be the reason of the issue because i used this sim card earlier also with the same phone in india (i mean in july-aug) and i haven't faced any issue that time. So maybe there is any issue in my sim card because my sim card is showing the same problem in another phone also. So, I believe that the problem is with my sim card only. I will ask for new sim card with consulting airtel custmore service center.

Thanks again for your reply.

Well explained.

[Wodehouse]

Please mark my 1st reply as resolved by tapping the 3 vertical dots against the reply and choosing "resolved". This will help others in a similar predicament. Thank you 😊

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Check Settings: If mobile internet is not working during the call, then check settings 'Use internet during call', Please follow the below steps to enable 'Use internet during call': Settings> Mobile Networks> Use internet during call> Enable it, if disabled.

● If the mobile internet is not working during a call, then restart your device. Restart your device then check again.
If still internet not working not working, then follow the next steps.

● Check Mobile Network: Settings>Connections> Mobile networks> Network mode> Step1: Select 5G/LTE/3G/2G (auto connect) LTE/3G/2G (auto connect) or 3G/2G (auto connect).

● Check Network Operator: Settings> Connections> Mobile networks> Network operators> Select automatically.

● Check Data Roaming: Settings> Connections> Mobile networks> Data roaming to enable it, if disabled.

● Check another network operator SIM: If the issue has not been resolved, then get in touch with the network operator and try to check with another network operator SIM.
Note: kindly contact your network service provider once to make sure there is no issue from their end.

● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support