I have wifi network issue

[Anand_subramani]

Hi I'm using s22 model.... I'm have wifi connection issue....which automatically disconnected r says no internet connection if try reconnect it's connect and work for hours and same happens again..... what the solution my software is updated I have tried flashing the device also

[goodthings]

Please reset network setting of both Sim one by one and than reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time also restart your's device without any Sim in slots also interchange Sim in slots also turn off power saving mode also optimize your's device in device care too also clear catche of all apps manually also reset wifi and Bluetooth settings too then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below mentioned troubleshooting steps, these may help in resolving your concern.

● Kindly make sure that your cellphone is the only one having this problem on your Wi-Fi connection. If all devices are having Wi-Fi issues, then you want to contact your internet provider as the issue is not with your device but most likely with your Wi-Fi connection.

Path: Settings> Connections>Wi-Fi> Wi-Fi network> Forget Network.

● Restart the Router and Mobile Device:
1. Switch off your Router (at the wall or with the power button on the router) and wait for 2-3 minutes before switching it on. While you're waiting, press the Power button on your mobile device and select Restart.
2. Once the router has been successfully connected to the internet again, try to connect to your network on your mobile device.
3. Make sure there is no interference between the router and your mobile device. Concrete walls, fridges, and microwaves can all interrupt the Wi-Fi signal.

● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If still facing issues, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Anand_subramani]

All other devices are working properly I'm also using a s24 ultra it works properly in that device and also works properly in tv and in my laptop