Please apologize for the customer and provide him with below steps.
This phenomenon is normal and is just the result of the device's Processor is active. Running numerous programs causes the Processor to do more tasks, which generates more heat. This occurs on the majority of electronic gadgets, even those made by other manufacturers (including PCs and laptops).
Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap Download and install.
Step 3. Follow the on-screen instructions.
Reason will lead to overheating
During the initial setup after purchase or when restoring data.
Downloading large files
Using apps that require more power or using apps for extended periods
While multitasking or when running many apps in the background i.e. Using Multi window Updating or installing apps while recording videos Downloading large files during a video call Recording videos while using a navigation app
Folleo below steps if your phone overheats:
Turn off the Wi-Fi, GPS, Bluetooth, and other connectivity when not in use.
Avoid using maximum screen brightness.
Closed unused applications.
Avoid using apps on mobile data and playing graphic-intensive videos or games for a longer duration.
Always use a genuine Samsung charger for your device.
