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Active Level 1
Issue encountered after March software update. The following did not resolve the issue:
  • Booting in safe mode
  • Factory reset 
  • Turning off blue light filter
  • Wipe partition cache
  • Turn off adaptive screen brightness
A lot of other users are encountering the same problem (mostly Note 9 users) after March update. 

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Workaround is to have the AOD displayed always. 



21 Comments
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Active Level 6
you mean may update??
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Active Level 6
please specify your model. is it snapdragon or exynos? if it comes after software update then probably Samsung can fix by another ota update. if it is a hardware issue then Samsung going to pay for this...
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Active Level 1
I had this issue for 3 months now. It started during March update. You may also check out other links I have provided, they encountered the same issue around similar time.
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Active Level 1
SM-G965F/DS Exynos
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Active Level 4
I am also facing the same issue from march update
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Active Level 4

Hey there,
Please visit the nearest service center for the phone to be checked by Samsung.
https://www.samsung.com/ae/support/service-center/
Thank you
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Active Level 4
call *#0*# test blue /green/red colour maybe will fix
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Active Level 1
I also tried this before, didn't solve the issue. Thanks
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Active Level 6
You may send an error report. For this,
press the Blue highlight button (+)from the Samsung members HOME. Click on 'send feedback' and then on 'ERROR REPORT'.
Describe your problem in detail.
Make sure you have good internet connection. Also attaching a screen record or screen shot is best.
They will reply after some days.
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