Green line on display after updating Galaxy S21 FE

[3vikramnayak]

My 1.5 year old Samsung galaxy S21 FE developed a green line on display after installing One UI 6.1 software update. There is no external damage on my phone and the screen developed the green line almost immediately after software update. I visited the customer care but they said a screen replacement is necessary which costs ₹10300. The Samsung customer care accepts the fact that many people are facing this issue after software update of their S21 FE phones but still Samsung is not taking the responsibility to offer free display replacement. This is really pathetic service from Samsung India. If Samsung do not offer me free of cost display replacement then this is going to be my last Samsung product to have ever purchased.

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[ROZAJMERI]

I am a pure sumsung coustemer from 2000 when gsm phone with entina till 2024 i am still using sumsung in the year but now after using sumsung from 20 years i am never dissappoint from sumsung but now i am very dissapoint to say that i own and trustable company has fraud me .my sumsung s22 has a got a green line after software upate i am very sad to say that samsung has disappoit me after using sumsung from 20+ years this is sad moment for my life i request you to replce or repair my device because i could not accept this kind of things with pure sumsung couatmer and it is not only me but many other coustemrs have this problem and i am very sad to say that if this kind of behavior contines we people from samsung family needs to leave the samsung family and use other phones we are not at all happy to leave this company at all and this is not are fault at all its your company fault and only you are 100% responsible for it if the software is not ready to use company should not upade the mobile company should cheak the upade with responsiblity in upate 16.1 One UI Version problem i was using m200 galaxy Y galaxu y duos R200 galaxy grand ,grand2,j7,j6,,s3,s3 mini ,A50,A53,A52 wifi 6 S7 Mini , S5 , Galaxy F ,Samsung Guru keypad mobile and many more but after many years i do not rember some of them but i am never dissapoint with any of them but this s 22 ultra has got a green line after upade . But i am very sad to say the samsung is nowdays is not giving value to coustmers but giving importance to money and thinks to make company more profjtable we the people of india takes coustemers as god and happiness is only we need and try to stasify it thats all we dont give the pripority to money on coustmers we are not willing to defame the company but my friends were telling not to buy samsung and my trust on this comoany has been removed


I am very premium coustmers of samsung for more than 20 years but i am giving this in writing .i with my s22 ultra upated software after mobile setup till 100 % when optimisng finished when switch on the phone green line came after line i shut down the phone 2-3 times and it was biggest fault that i upaded my phone
Dont parchese samsung S seris phone
S22 ultra s23 ultra s24 ultra all model probleams
Dont update ONE UI Version 6.1

[ROZAJMERI]

I also have S22 ULTRA
After updating a software ONE UI 6.1 VERSION after one day green line came on my screen.
Kindly do the needful as bcz all over india is facing the same issue but samsung is not considering it seriously.
Plz allow free replacement of the screen as bcz due to the software update green line is coming many samsung users facing this same issue.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).

Warm Regards,
Samsung Customer Support

[Sandy840]

I am also facing the same issue after update of One UI 6.1. When I visited the service centre they told me to wait for some days as Samsung might offer a free replacement. Otherwise the cost will be 13k they said...it's really unfortunate

[3vikramnayak]

Keep following up with Samsung. Tag them on twitter and send the customer care an email. These things needs to be highlighted.

[3vikramnayak]

I got display replacement for ₹1900 today

[Sandy840]

Hi, I had tagged Samsung in Twitter and they had called me and told me to show the phone to service centre and create a job card. Then I had to mail the job card to them..however it's been 1 week and they still have not responded. How much time did they take to respond?