I hope this message finds you well. I am writing to express my deep concern and dissatisfaction with a recent issue that has arisen with my Samsung Galaxy S22 smartphone.
Until recently, my phone was functioning smoothly; however, after receiving and installing the latest OS update notification, I have encountered severe display problems. The once pristine display now shows persistent green and magenta lines, significantly diminishing the aesthetic and usability of the device.
I have approached the local service center here in Kerala, India, seeking assistance, but to my dismay, I have been met with an irresponsible attitude. The service center has been unwilling to repair or replace my phone, which is particularly frustrating as the issue arose directly after a software update provided by Samsung.
As a loyal customer who has invested in your product, I find myself in a distressing situation where my phone is unusable through no fault of my own. The phone is out of warranty; however, given that this problem is a direct result of an official update, I believe it is only fair to request your intervention in resolving this matter.
I kindly ask for your prompt attention to this issue. Could you please advise on the appropriate steps to take next? Is there a possibility for repair or replacement under these exceptional circumstances?
I trust in Samsung’s commitment to customer satisfaction and look forward to your swift response to rectify this situation.
As per your concern, we request that you please share your contact details on the Samsung Members Application (open Samsung Members Application > Support> Ask question > Type your query > Send).
