One of the primary drawbacks of the Samsung S24 series is the subpar performance of its facial recognition feature for app unlocking. While it functions adequately for unlocking the device itself, its accuracy significantly diminishes when used to unlock apps, with a failure rate of approximately 70%. This stands in stark contrast to the iPhone's facial recognition system, which excels in both phone and app unlocking scenarios.
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As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
