Original topic:

Giphy and Tenor not available in third-party content use for Galaxy S series

(Topic created on: 05-22-2025 01:03 PM)
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Mr_Ark
Active Level 1
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Galaxy S
I have recently bought Samsung S24 ultra and started using Samsung keyboard and I tried using GIF in Samsung keyboard like we use in Google keyboard. I could sense that Samsung have removed giphy and tenor(for using GIF) option in third-party content. My mother using Samsung f13 which is a basic smartphone from Samsung has giphy and tenor option and using GIFs. I'm really sad to know that my 1 lakh rupees phone can't do that. 😢

I contacted Samsung support regarding this issue, but the representative was unable to resolve it. I require a solution; any suggestions would be welcome. 
8 Comments
Galaxy S
It is there in gif option
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Mr_Ark
Active Level 1
Galaxy S
I don't have it. 😔
Do you have it?1747900524822.jpg
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Galaxy S
No it is integrated
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Galaxy S
Let me show u
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Galaxy S
Under each gif it is written giphy , tenor1747901785564.jpg
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Mr_Ark
Active Level 1
Galaxy S
I don't have it in there as well. Which phone do you use?? 1747965968701.jpg
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

Mr_Ark
Active Level 1
Galaxy S
I have submitted a report as you mentioned but there is no update since then. Please check and help me.
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