Fingerprint sensor problem - S20Fe 5g

[i-m-s]

Hi Guys, I am unable to unlock my phone using fingerprint sensor.

I get a message "keep your finger on sensor longer", which I am obviously doing. 

I tried reseting phone settings, and also tried adding new fingerprint but it has same problem.

Anyone faced this issue? 

Do I need to take it to service center?

PFA image. 

[Sidhabhi]

Once remove installed screen protector or tempered glass and try

[i-m-s]

Thanks for the reply, I tried but it didn't work.

[PrashiPatel]

Remove registration and re-register fingers, it should work

[i-m-s]

I tried, but it didn't work

[Tej-S20FE-5G]

Turn On "Touch Sensitivity" in display & Try. However, it should also work without turning it On. Re-register the fingerprints.

[i-m-s]

FYI, I had to send the phone to service center, it was a hardware issue. Normally would has cost around 2000. Mine was fixed under warranty.

[cs_member8]

Dear Samsung Customer,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
When you scan your fingerprints on the device, be aware of the following conditions that may affect the feature’s performance:

• The fingerprint recognition sensor recognizes fingerprints. Ensure that the fingerprint recognition sensor is not scratched or damaged by metal objects, such as coins, keys, and necklaces.

• The screen protector supplied with the device may cause the fingerprint recognition sensor to malfunction. Remove the screen protector to improve fingerprint sensitivity.

• Ensure that the fingerprint recognition area and your fingers are clean and dry.

• The device may not recognize fingerprints that are affected by wrinkles or scars.

• The device may not recognize fingerprints from small or thin fingers.

• If you bend your finger or use a fingertip, the device may not recognize your fingerprints. Make sure to cover the entire fingerprint recognition sensor with your finger.

• To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

• In dry environments, static electricity can build up in the device. Avoid using this feature in dry environments or before using the feature, discharge static electricity by touching a metal object.
Note: You should make sure to use the highest central parts of fingerprint or the most curved part of fingerprint when you register or scan fingerprint

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

[i-m-s]

As I already mentioned in my previous comment. It was a hardware issue, I had to visit service center, leave my phone their for 2 days to get the sensor replaced. Thank you

[Kyrsh]

I had the same issue. I went to Service Center, they replaced part, but couldn't solve the issue. I'm feeling helpless