Original topic:

Fingerprint Sensor Not Working - S23 Ultra

(Topic created on: 4 weeks ago)
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Estahad
Beginner Level 3
Options
Galaxy S

Here's a rewritten version of your message in a friendly and approachable tone:


Hi everyone,

I've been using the Samsung S23 Ultra for about 1 year and 5 months, and overall, it's been a fantastic experience. However, I recently ran into an issue with the fingerprint sensor that I need some help with.

When I first got the phone, I applied a glass screen protector from Samsung Care. The fingerprint sensor worked perfectly, even up until a few months ago. But after that, it started having issues, so I switched to another screen lock method.

Today, I replaced the screen protector and was able to set up the fingerprint sensor smoothly again. But soon after, I kept getting a message saying, "Fingerprint sensor not working. If this keeps happening, restart your phone."

Here’s what I’ve tried so far to fix it:

  1. Restarted the phone multiple times – didn’t work.
  2. Reset the Accessibility settings (based on a suggestion I found in the Samsung Community) – didn’t work.
  3. Reset the phone settings – didn’t work.
  4. Wiped the cache partition – still didn’t work.

One thing to note: I installed the latest software update (security patch) on January 17, 2025.

Has anyone else faced this issue? I’d really appreciate it if you could share any suggestions or solutions to resolve this problem.

Thanks in advance for your help!


 


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6 Comments
goodthings
Expert Level 5
Galaxy S
Kindly use only Spigen screen protector guard then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
shuttp3ople
Active Level 1
Galaxy S
I don't think It's because of screen protector guard, because When I installed a local screen guard my fingerprint was just not accurate enough but it was indeed working I guess It's an internal issue and he should Show it to the service centre
Estahad
Beginner Level 3
Galaxy S
It may be, but it worked before.
goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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Kuldip_india
Expert Level 5
Galaxy S
Let your device to be checked in samsung care 🙏
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we kindly request that you visit our service center. Our technical team will be able to inspect your device physically and provide you with detailed information and assistance.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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