Exchange Rejected

[Shahism]

I pre-ordered my S23 Ultra with VIP Pass and been waiting for almost 20 days, then BOOM. My S21 Ultra exchange for S23 Ultra got rejected just because I have two small dents of the size of needle on my S21 Ultra aluminum frame, are you

 guys kidding me? I am getting a exchange value of 39k and its almost 1.6 years old phone and you want an exchange with the condition of a new phone? The delivery guy said that phone should be in new condition without any single dents, I am getting a value of 39k of 1.6 years old phone and the new one being sold at 99k. Yes, there can be dents because the person is using it and samsung colors also starts to wears off in a year??

[Karan087]

For color I agree the reason was vague and it could have been neglected but for dent I do not and you should have cared your device a little more.

[iamrohitkm]

My s21 ultra still looks like a new phone because I always use case. And no color fading issue in mine even after 1.6 months. It all depends how you maintain the phone. You accept the mistake if you have done and correct it in future.

[singhji8413]

I too have S21 ultra and even after using case from 1st day i too have these small scratches on frame of the phone.

[Shahism]

Thank you

[DrRajanThakur]

If you want to sell go pvt shops for pre booking

[dj9494]

I can totally understand your point it has happened with me. Check out the trade in terms and conditions. In it, samsung has mentioned that the device shouldn't have any scratches or so

[Arigh]

Go for apple...they give higher value of their phone during upgradation even in market their valuation is high.They should not expect to exchange an old device with brand new condition..it's phone not your babby, wear and tear is common. you gonna sell your old car for a new one but without a single dent or scratch,,all will be laughing if seller tells this...

[Shahism]

Exactly

[iamrohitkm]

You know I heard a person exchanging his 14 pro max for just 75k which is 2 months for s23 ultra in store. So always keep in the mind once you buy any products when you are selling or exchanging the value isn't that good especially in India. One more thing plz understand that physical damage product value won't be good because any company who's exchanging needs the phone in good condition so that they can resale it. If you dents better sell to your friends atleast you will get good value. Don't think that 🍎 will give good exchange value for physical damage product. Also you think practically if you are buying used phone do you accept these types of phones?

[Shahism]

Yep, my phone is only 18 months old and I bought it for 1.05 lakh and now getting a value of only 39k and getting rejected just because of only two minor spots after waiting for almost 20 days for pre-order ... **bleep** it hurts....anyways I ordered again S23 ultra without exchange, and first it said Priority Delivery by 19th Feb and now it's bumped to 21st Feb...Samsungggggg ???