Esim not getting removed or added

[Sai_ssr24]

Suddenly esim in my Samsung Galaxy S24 stopped working and turned into emergency calls only mode. I tried to remove the esim, it is not getting removed, even after factory data reset. Neither I couldn't add new esim. It is my primary contact and my entire work is screwed. Network Operator says its a software bug by Samsung. Samsung authorized service center also don't know how to troubleshoot.

If somebody knows solution, pls let me know. 

[dave7]

Go to settings, press Connection and SIM Manager press ESIM menu you get edit and remove options

[Sai_ssr24]

If I try to remove this is the error i get

[dave7]

Go app and remove the catch file of the ESIM, and then try

[Sai_ssr24]

Tried, not working

[Frustration]

Are you able to turn it on?

[Sai_ssr24]

Nope

[Frustration]

Its definitely a bug.
File a log report through members app.
Support >send feedback
Compose your error report with the network option, log file will be generated automatically.

Side note: if you have tried the remove option from esim already try again from
More sim setting > remove all esim

Make sure youre software is up to date

Try network reset

Still not working? Then pray 🙏

[Sai_ssr24]

Yep everything tried

[Sai_ssr24]

Thanks a lot