The flagship models of the Samsung are all facing lines on display. Right now s23 is also facing display lines and they are not ready to replace it for free. The previous flagship models are also facing display lines after one time screen replacement,what kind of quality the Samsung is using for the free replacement.? My s21 ultra doesn't have any liquid damage and physical damage but they are not ready replace it. They told that the product should be within 3 years of purchase. Why Samsung has a policy like that. For only 3 years ..?? After speaking with the customer care they told the device has crossed 3 years you should pay for the screen replacement. My question is why should I pay which was not my fault. My product was as genuine like brand new. My only fault was buying a product from Samsung this expensive. The cost of the display was also higher which was 24,000. When the device crosses 2 years the Samsung will give an update for older devices and display will be lines that's the strategy of Samsung.
As per your concern, we want to inform you that it is our utmost endeavor to provide you with an impeccable product experience at Samsung. Our products undergo rigorous quality checks that are globally recognized.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
You have already connected with our support team and service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable for out of warranty products.
Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.
