Green Line Issue After Update – Why Only 3 Years Free Replacement When Support is Promised for 4–7 Years?
Samsung promotes 4 to 7 years of software updates for its flagship S series devices, encouraging long-term use and trust in the brand.
However, if a software update causes display issues like the green line, Samsung only offers free screen replacement within 3 years of purchase. This is unfair to customers who are still well within the promised software support period — especially when the issue is a result of Samsung’s own update.
This policy feels misleading and inconsistent. If Samsung truly stands by its long-term support promise, then it should take full responsibility for update-related issues, even beyond 3 years.
Please address this gap and offer fair support to affected users.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
