Hello Samsung Community,
I am writing to express my frustration and disappointment regarding a persistent issue with my Samsung Galaxy S22 and Samsung's response to it.
Issue:
- Model: Samsung Galaxy S22
- Problem: Green and pink lines on the display after a recent software update (6.1)
Despite Samsung acknowledging this defect and extending a free screen replacement program, this extension is limited only to the S22 Ultra model. According to a Samsung representative, this decision was made because "not all S22 series customers are facing this issue."
My Concerns:
- This issue is affecting my S22, and likely other S22 series devices as well.
- The decision to exclude the S22 base model from the free replacement program feels arbitrary and unfair.
- It is disappointing to see Samsung not taking responsibility for a known defect that affects multiple models in the S22 series.
I am sharing my experience here to raise awareness and to see if other S22 series users are facing similar issues. Samsung needs to acknowledge and address these defects across all models, not just the Ultra variant. If you have experienced the same problem, please share your story.
Samsung, I urge you to reconsider your stance and extend the free screen replacement program to include all affected S22 models.
Thank you for reading, and I hope this post leads to a fair resolution for all affected customers.
