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12-09-2024 03:56 PM in
Galaxy S- Mark as New
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12-09-2024 04:38 PM (Last edited 12-09-2024 05:34 PM ) in
Galaxy S- Mark as New
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12-09-2024 08:05 PM in
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12-09-2024 08:06 PM (Last edited 12-09-2024 08:07 PM ) in
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12-10-2024 08:49 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select Ask question> select the appropriate issue category> Type your query and send.)
Warm Regards,
Samsung Customer Support
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12-10-2024 12:38 PM in
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12-10-2024 12:50 PM in
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12-11-2024 05:00 PM in
Galaxy SWhat makes this situation even more concerning for me is that I own the same device, and I am genuinely scared that I might face similar problems. The fact that Samsung has failed to resolve your issue despite repeated attempts shakes my confidence in the brand. As a loyal customer, I expect better service and accountability from a company of Samsung’s stature.
I urge you to take this matter seriously, stop making empty promises, and ensure the issue is resolved promptly. This prolonged delay and lack of genuine effort not only harm your reputation but also leave loyal customers like me doubting the reliability of your products and services.
@samsung @customersupport
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12-11-2024 07:50 PM (Last edited 12-11-2024 08:35 PM ) in
Galaxy SHad same problem with my phone also, just refusing the free replacement saying small dent in the body. see below the response from samsaung customer care. Totally disappointment to spent our money on their mistake.
This is in regards to the complaint of your Samsung Model number SM-G990ELGIINS , bearing serial RZCT815DZAX
Post inspection of the issue reported for your product by our Service Engineer, part needs to be replaced for the unit to become functionally operational .
We would like to inform you that the date of purchase of your product was (29.09.2022) and as such, the product is out of warranty.
The total cost of repair would be INR (10824 /-).
Kindly share your consent to proceed for Repair
Thanking you and assuring you of our best services always
