Original topic:

Concern about Screen Replacement for green line issue

(Topic created on: 04-27-2024 01:58 PM)
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maitreya12
Active Level 1
Options
Galaxy S
Hello Guys! Iam a User of Samsung Galaxy S21 FE 5G mobile. 2 days ago, while using my mobile, a green line has been appeared on my phone screen. So, when I've checked about the issue, I've seen that the samsung company officially announced free screen replacement for green line on phone for few S series users. So I went to the store for replacement. But, they are saying that the screen has to be replaced, and it costs around 14000.
I've asked for the free replacement, but they mentioned that it isn't applicable for S21 FE model phones.

I hereby, raise a complaint to the official Samsung community, claiming that, they should provide free replacement for even S21 FE users also. As I got this issue without any self damage, it's the responsibility if the respective community to consider this.
If free replacement is applicable for other models, then it should be provided for S21 FE model also.

Hence, I sincerely request the concerned authority to check through my concern and take the necessary action.
Thank you.


image
This is how I'm facing issue with my phone


image
This is the way the line appears



71 Comments
rahuljumh
Beginner Level 2
Galaxy S
The green line on the phone appeared on its own
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Sparkyb0y
Beginner Level 2
Galaxy S
Started Facing this issue after software update and samsung just find excuses to make you pay even though they know it os caused by their own faulty software. Samsung is now just ruining Japanese culture name in past they have quality brand now just a name with greedy mindset. Buying Samsung is like getting a premium smartphone with monthly subscription to enjoy their glorified display. 🔥
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