I’m reaching out because my Galaxy S20 FE 5G has become almost unusable due to: Severe ghost touches – the phone literally presses itself. Touch responsiveness failure – the screen freezes or ignores input. Unpredictable behavior – sometimes it works fine, other times it’s impossible to use. I have already done everything on the software side – factory resets, updates, even flashed new firmware 3–4 times. Still, the problem remains. I even visited a Samsung Service Center, but they also couldn’t find a solution. If your own technicians can’t fix it, what are users supposed to do? I’m honestly begging here – please provide a proper resolution, repair, or replacement. Living with ghost touches every day is like being haunted by my own phone. At least ghosts should come at night, not every time I unlock my screen. I hope Samsung takes this issue seriously and gives me a real answer.
We have highlighted your concern to the dedicated team for further discussion on the case. They will contact you as soon as possible. You are our valued customer and we appreciate your patience in this regard. We assure to provide you with the resolution as per the Samsung guidelines.
