Camera sharing not working

[Appycool]

Anyone please help. Camera sharing from galaxy s24 ultra not working on galaxy book 4 laptop. It crashes and doesn't connect on google meet or teams 

[Fedron · Accepted solution]

1. Check Samsung Multi Control and Link to Windows

Ensure both devices have the latest updates for "Link to Windows" and "Phone Link" apps.

On your phone:
Settings > Connected devices > Link to Windows – confirm the setup is correct.

On your laptop:
Update the "Phone Link" app from the Microsoft Store.

2. Verify App Permissions

On your phone:
Go to Settings > Apps > Google Meet/Teams > Permissions > Camera & Microphone and allow access.

On your laptop:
Go to Settings > Privacy & Security > Camera and enable camera access for Google Meet/Teams.

3. Check Camera Selection in Google Meet/Teams

Open the app and manually select Samsung Continuity Camera under:
Settings > Video > Camera > Select "Samsung Continuity Camera".

4. Update Software and Drivers

Ensure both your phone and laptop are running the latest software:

On your phone: Settings > Software Update

On your laptop: Update camera drivers via the Samsung Update app.

5. Restart and Reconnect

Restart both devices and reset the connection:

On your phone: Settings > Connected devices > Remove Galaxy Book > Reconnect.

6. Try Web Version

Use the web version of Google Meet/Teams in Chrome to check if the issue is only with the app.

If the problem persists, consider reinstalling the Phone Link app on your laptop and resetting camera preferences.

[Fedron]

Hope your problem is solved 😊

[Fedron]

Don't forget to click on resolve solution 😊

[Fedron]

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[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We also request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support