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3 weeks ago in
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2 weeks ago in
Galaxy SDear Samsung member,
Greetings from Samsung customer support.
As per your query, please follow the easy troubleshooting steps which might help to solve the issue.
Clear camera application data-
Kindly check the device once after clearing the data from the camera app.
Please follow the below steps:
Navigate to apps screen and tap on Settings.>>Tap on Apps>>Tap on Camera>>Tap on Storage>>Tap on Clear Data>>
Remove third party application
Kindly uninstall that application by following the below steps and check once as the issue might occur due to third-party applications.
Navigate to apps screen and tap on Settings>>Tap on Apps>>Select the third-party application from Apps (Eg. DU Recorder) >>Tap on Uninstall>>
Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support