Bright bar on the right side of front facing camera

[Rupam39]

I am experiencing a bright bar on right side of my front facing camera a shown in the images below. Changing to powers saver mode and even switching from Adaptive to standard motion removes the bright light from upper portion of the screen.

This is not good.

I just completed 1 year with the device, no damages at all.  Such an expensive flagship phone costing 120K and not even working properly, failed immediately after a year.

This is ridiculous. 

If you visit the service centre they will ask for another 20K for replacement screen and there is no guarantee if this can happen again.

Samsung Please do something....people trust you with their hard earned money and this is what they get.

I also search the internet and found that even apple iphone 14 pro max to whom samsung supplied the display, they are also experiencing the same.

[Rupam39]

Yes

[cs-member11]

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.

Please check your device in safe mode.
Step 1: To enter into Safe mode:
Power off the device>Press and hold the Power key for one or two seconds to turn on the device>>When the Samsung logo appears, press and hold the Volume down key.

Note: If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.

To exit the safe mode, restart the device.

Step 2: Check for Software Updates using the steps:
Settings >> Software update >> Download and install>>Check for software
update >> If Software update available>>Download>>Downloading updates>>Install now.
Note: Your phone will restart after the update is installed.

Step 3: Please reset all device settings using the steps:
Apps>settings> general management>reset all settings( Delete just settings) / Factory reset( Delete complete files, apps etc)

Kindly create a data backup of your device via the smart switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Remember the google password before resetting the device because it is required during the initial setup.

If you do not remember then advise to reset (Forgot password) the google account.
For this; Open Gmail (https://accounts.google.com/servicelogin)>>Select forgot password>>Select "try another way" like mobile number, security question, etc.>>Select Next.

If your issue will be not resolved after performing the steps, kindly visit our service center for the physical inspection of the device. Please click on the link mentioned below to get a nearby service center to your Pincode: http://www.samsung.com/in/support/servicelocation/

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

[Rupam39]

1. Tried with Safe mode - didn't work

2. Tried with Reset information - didn't work

3. Tried with Device reset that too didn't work

[pug0410]

Anyone got this resolved ???

[Rupam39]

Hello Guys,

Sorry for delaying the replies. But here is a quick update.
After all the twitter posts and Samsung community posts, I was reached out by the Samsung head office from Delhi.

After 2 to 3 hops of customer representatives and daily calls for over a week from 5th May to 11th May, 2023, they acknowledged that the bright bar is because of the software update.

For which they offered to change the display, but I need to pay a partial amount of 819 INR.

They scheduled my appointment at a Samsung Service Center, where I took the device. When I asked them, will the battery be replaced too, because Samsung recommends to change the battery, if display is replaced. To which, they said, only display will be changed and not the battery.
I complained this to the head office, the head office guy initially said yes it does come in a kit, and after that the service centre guys and the head office guy went over a conference call keeping me out of it and mentioned that since, your device is not under warranty, so they have only got the display approval.

Finally I paid the battery from my own pocket around 2600INR Inclusive of taxes, making the bill a total of 3300 INR.

I thought it is still good than paying 22K or 19K for the display.

They took around 3 days of time because of approvals and head office chaos.
Got my Battery invoice on 17th May, 2023.

This is very bad practice and consumer experience from Samsung. 
Their update causing device issues, is  a serious problem and we don't know when they will do something like this again.

[venki8168]

Me too facing same problem. It's display or hardware ? Pls some one confirm

[Rupam39]

It was software update causing issue with the display.
The only solution they recommend is to replace the display

[Rupam39]

Got this for the second time in the month of August....Complained again using Twitter
.

[Rupam39]

Now they have replaced the display again without any additional cost, not even GST or any taxes last time.
Don't know how many times this isssue will happen

[Rupam39]

A quick update guys,
After Samsung replaced my display for the second time in the month of September 2023, since then i have been using my phone with 120fps switched off and Eye shield on.

The above setting has been working fine till now. I was able to safely update the phone as well.