Original topic:

Hdr issue on s22 ultra

(Topic created on: 08-04-2023 03:11 PM)
1105 Views
Reaper00
Active Level 3
Options
Galaxy S
Hdr on all apps like netflix,prime,youtube does not work properly,hdr videos looks very dull and have low brightness ,the issue is like when i watch hdr videos it automatically turns on auto brightness (not in settings) when i put torch on front facing camera the issue disappear.

Tried all setting
Auto brightness off, brightness max, 
extra brightness on
Vivid off
Quad hd off 
60 hz,120 hz 
Video bright effect on
Doesn't solve the issue, 
It is not my issue only , all s22 ultra phones suffering from this.
10 Comments
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application as you mentioned that you have already tried the troubleshooting steps. So, our concern team gets back to you as soon as possible.

Please report the problems you are facing in your Samsung smartphone with a fresh log file which is in the form of a pdf file/jpg format. And also share a short video clip or 4 to 5 photos along with a pdf file, before and after the issue occurred, for better understanding.

Please share the device log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support.

0 Likes
Reaper00
Active Level 3
Galaxy S
I already did, they just told me to visit service centre, i did visit service centre on 5 aug, will update on this concern.
0 Likes
tuhinkarmakar
Active Level 1
Galaxy S
Did you manage to solve this issue?
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Reaper00
Active Level 3
Galaxy S
No,it is not solved
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Abby07
Active Level 1
Galaxy S
I am facing the same issue
Abby07
Active Level 1
Galaxy S
Isn't there any solution for this?
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Reaper00
Active Level 3
Galaxy S
I think not
0 Likes
S22U2022
Active Level 1
Galaxy S
Recently i upgraded to beta one ui 6..there are some hdr content on netflix i can with great brightness.i dont know how it works.but some series are working fine...but some are not..i just lowered the in app brightness to zero and then started an hdr series..once started I increased the in app brightness from zero to full..and it worked in various series'
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Reaper00
Active Level 3
Galaxy S
Please tell me series which are working fine.
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