Over brightness

[sugar_free]

Iam the user of s 24 ultra.After security update of feb 2025 ,my camera is showing over brightness even in low light.iam facing a huge brightness in screen while taking pics.

The quality of photos degraded too(well before update quality of photos were not even excellent).

[Kaustav_Ray]

I understand your frustration with the camera performance on your S24 Ultra after the February 2025 security update. It's definitely concerning when a software update negatively impacts camera quality, especially since the camera is such a key feature of a flagship phone like the S24 Ultra.

Let's try to troubleshoot this issue:

Check Camera Settings:

Open the Camera app.

Tap the Settings icon (usually a gear icon).

Make sure "Scene optimizer" is enabled. This feature automatically adjusts camera settings based on the scene.

Check the HDR settings. Try switching between "Auto HDR" and "HDR On" to see if it makes a difference.

Look for any settings related to brightness or exposure compensation and make sure they are set to the default or desired levels.

If you're using Pro mode, ensure the ISO, aperture, and shutter speed are set appropriately for low-light conditions.

Clear Camera Cache:

Go to Settings > Apps.

Find the Camera app.

Tap "Storage."

Tap "Clear cache." (Do not clear data, as this will reset your camera settings.)

Restart Your Phone: A simple restart can sometimes resolve software glitches that may be affecting camera performance.

Test in Safe Mode: Restart your phone in Safe Mode (as described in a previous response). This will help determine if a third-party app is interfering with the camera. If the camera works correctly in Safe Mode, you'll need to uninstall apps one by one to find the problematic one.

Report the Issue to Samsung: Use the Samsung Members app to report the issue directly to Samsung. This will help them investigate the problem and potentially release a fix in a future update. Be sure to include details about the over-brightness and degraded image quality.

Since you mentioned that the photo quality wasn't excellent even before the update, it's possible there may be a hardware issue. However, let's try the troubleshooting steps above first.

Please let me know the results of these steps, and I'll do my best to provide further assistance. I will also escalate this issue internally to ensure it receives the appropriate attention.

[Kaustav_Ray]

If this helps, please accept it as a solution. Click the three dots on my reply and select 'Accept Solution.' Thanks!

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Reset the camera settings: Tap on Camera>Settings>Reset settings>Reset.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support