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10-21-2024 01:27 PM in
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10-21-2024 01:35 PM in
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10-21-2024 01:35 PM in
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10-21-2024 01:35 PM in
Galaxy SDisable Automation: Check if any routines or automation rules are set to switch your phone to silent mode. Go to Settings > Modes and Routines.
Safe Mode Test: Boot your phone in Safe Mode to see if a third-party app is causing the issue. If the problem stops in Safe Mode, an app might be responsible.
Software Update: Ensure your phone has the latest software version by checking in Settings > Software Update.
If the issue continues, a factory reset may be necessary or consult a service center
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10-22-2024 08:22 AM (Last edited 10-25-2024 09:47 AM ) in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
● Clear app cache through Device care:
→ Settings > Device care > Storage > CLEAN NOW.
● The clear cache memory of a particular application:
→ Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.
● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application(Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Warm Regards,
Samsung Customer Support
